FAQs

Who is Pengelly Retreat suitable for?
The ethos at Pengelly Retreat is about getting back to nature without giving up on your creature comforts. Our lovely lakeside setting tends to suit independent free spirits who like spending time outside and being in a quiet rural setting. All of our accommodation has ensuite bathrooms with flush WCs, underfloor or central heating and comfortable beds.  However, if you prefer being in a traditional hotel with lots of facilities and room service then Pengelly Retreat probably isn’t for you.

There is a car parking space directly outside our Mill Annexe and the accommodation is all on ground floor level. There is however a step down into the bathroom and a small step up in the hallway.

The Boat House and Sail House are accessed by gravel paths and are situated about 200 metres and 500 metres from the car park respectively. We can help you with taking luggage to your accommodation.  The Boat House has steps up to it’s entrance door and deck.  The Sail House can be accessed along a gravel path with a step up onto the decking area.  There are stone steps leading up from the Sail House deck to its outside dining and fire pit area.  There are wooden steps down from the Sail House to the boardwalk and sun deck.

If you aren’t sure, then feel free to give us a call and ask any questions you may have.

 

Do you accept dogs?
Yes we are very happy to welcome well-behaved dogs to come and stay with you here at Pengelly Retreat in either the Sail House or the Mill Annexe. Why should they miss out on a lovely holiday! Please note we only take one dog per accommodation and we do have some simple rules for dogs (and owners) listed in our Dog Friendly section on the website.

 

Do you accept children?
We are a family ourselves and we live here on site in Pengelly Mill. However because there is a lot of deep water on our land in the lakes we have chosen, as a general rule, to make the Mill Annexe, Sail House and Boat House for adults only. We want our guests to have a lovely relaxing time here and not be worrying constantly about their children falling in the lake!

If you are travelling with a baby-in-arms then we are very happy to provide you with a travel cot in your accommodation. However you need to be aware that if staying in the Sail House and Boat House your accommodation will be right next to a deep lake, so if your little one is crawling it’s not suitable.

If you are travelling with older children who you are confident understand the dangers of water, then feel free to give us a call to talk about whether a stay here may be suitable for you. We can put in up to two additional sleeper mattresses in the Sail House but this is very much on a request basis only.

For bookings of Pengelly Retreat as a whole we do very happily accept families and children. Pengelly Mill is a lovely family house. However please ensure that you are happy with the fact that our land has unfenced lakes, streams and ponds before going ahead with your booking.

 

Anything special I need to bring?
The land here can get boggy and muddy when it’s been raining and so definitely pack your welly boots! You’ll find these are invaluable anyway for a holiday in Cornwall, whatever time of year you come. Equally bring your flip flops or sandals as these are perfect for pottering round your deck in the warmer weather.

We supply hand-held torches in the Sail House and the Boat House and there is some low-level lighting on paths. However it’s a good idea to bring head torches to carry with you so that you always have light at hand when returning after dark to your accommodation.

We do get insects here, of course, as we are located by lakes and a stream. And the insects are an essential part of the eco-system here providing food for the trout in the lake and the prolific birdlife. If insects are a big no-no for you, then the Mill Annexe is a good option as you are not by the lake. For all our guests in the Sail House and Boat House we recommend bringing insect repellent.

We recommend bringing a wetsuit if you are planning to swim in the bracing Cornish sea or take the plunge in our wild swimming lake. Wet suit booties are also useful. Of course the hardier souls among us scoff at wetsuits so this is a matter of choice.

The sun is very strong here and it reflects off the water, so pack your suncream and a good sun hat. You’ll need to drink plenty of water so bring a good re-useable water bottle.

 

Do you offer short breaks?
Yes we have a minimum stay of 3 nights in the Sail House and the Boat House and flexible arrival dates. For stays in the Mill Annexe there is a minimum stay of 2 nights and you may arrive on any day, subject to availability.

 

Can I stay in winter?
Yes you can stay in the Mill Annexe, the Boat House and the Sail House all year round. The Boat House and Sail House have underfloor heating and a log burner which keeps them cosy in cooler months.  The Mill Annexe has central heating.  All properties have hot water.  Pengelly Retreat in its entirety is also available for bookings all year round, on request.

 

Can I fish in the lake?
Yes you are very welcome to have a go at fishing in the lake. We don’t supply fishing gear so you’d need to bring your own with you.

 

Can I swim in the lake?
Yes you can but wild swimming is very much at your own risk. You need to be a confident swimmer as the lake’s banks shelve off steeply. There are reeds in the water so steer clear of these are swim in the areas that are obviously reed-free. If you are less confident then we recommend to bring a lightweight life vest or buoyancy aid to wear while in the water to give you that added level of reassurance.

 

How far is it from the car park area to the accommodation?
The Pengelly Retreat car park is at the front of the property just as you come through our entrance gates. The Mill Annexe has its own car parking space by its entrance door. The Boat House is about a 200 metre walk along gravel paths by the stream and up a gentle slope. The Sail House is an additional 200 metres or so from there, along the side of the main lake. We can help you take your luggage to the Boat House or Sail House from the car park area.

 

Do the Boat House and the Sail House have electricity and hot water?
Yes they do both have electricity and spare plug points. They also have hot water with enough supply for normal use including hot showers.

 

What heating do the Boat House and the Sail House have?
They both have underfloor heating which in the cooler months comes on morning and evening and works to a thermostat system to ensure a comfortable temperature is maintained. Both also have a log-burner which heats up the accommodation nicely and is a lovely cosy, focal point. We provide your first basket of logs and then you can collect more as you need from our log store with an honesty box payment system.  We charge £3 per each additional basket of logs.

 

What wildlife might I see?
We have seen foxes, badgers, rabbits and deer on our land. We also have prolific birdlife here including visiting wild geese, a resident grey heron and kingfishers. There a wide variety of dragonflies and butterflies here in the warmer months, a lovely sight.

 

Are there likely to be insects?
Yes there definitely are going to be insects around – with our thriving wildlife and birdlife, the insects are an important part of the eco-system here. On a still evening we sometimes get lake flies, quite a dramatic sight and luckily they don’t bite! We do sometimes get midges here which are a pain but part of life in Cornwall especially in watery or forest areas. Midges tend to appear when there isn’t much wind and particularly around dusk. We recommend using insect repellent if sitting outside and get your firepit going in the evening as they don’t like smoke.

 

What if I need to cancel my booking?
If you need to cancel your booking or change the dates of your stay, provided you let us know more than 28 days in advance of your arrival date, there is no charge for this. Please let us know as soon as possible. Date changes are subject to availability.

We don’t allow date changes within 28 days of your arrival date.

Cancellations between 27 and 14 days prior to your arrival date are charged at 50% of your accommodation cost. Cancellations between 13 and 0 days prior to your arrival date are charged at 100% of your accommodation cost.

Please be aware that if you have booked any third party services through us we would also pass any cancellation costs on to you (these are only likely to be incurred within the 7-0 days cancellation period).

We strongly advise that you have good travel insurance in place so that you are covered by your policy in the event of cancellation.

 

Do you have wifi and will I get mobile phone signal?
Yes we have a wifi booster which means that there is wifi available across much of the land at Pengelly Retreat (although not inside the Boat House and Sail House). Please be aware however that there is no mobile phone signal across most of our land although you may pick up patchy reception in places.

 

Do you have TVs in the accommodation?
We have a TV in the Mill Annexe with all UK terrestrial and Freesat channels. We don’t have TVs in the Sail House or the Boat House as a stay here is about enjoying time in nature and getting away from technology as much as possible.